Very attentive staff - who were attentive to our wishes

We recently attended a afternoon tea ceremony at the Grand Kempinski Hotel and found a few aspects of the experience that could be improved. While the setting was beautiful and the ambiance delightful, the service fell short of expectations for a hotel of this caliber. Firstly, we were hoping to learn more about the tea ceremony itself, perhaps a story or some historical context. Unfortunately, this was lacking. Additionally, we weren't provided with recommendations on which tea to choose, leaving us to make our selections without guidance. When we requested milk to accompany our tea, it wasn't brought to our table right away, requiring us to ask a second time. Moreover, we noticed that the water glasses had a noticeable cigarette odor, which was unpleasant. Overall, the service didn't quite match the high standards typically associated with Grand Kempinski. With some attention to detail and more proactive service, the experience could be greatly enhanced.

Ēdienu klāsts diezgan trūcīgs, ņemot vērā viesnīcu un branča cenu, gaidīju kaut ko vairāk, viss pārsvarā balstās uz olu receptēm. Apkalpojošais personāls laipns un jauks, bet ne reizi nepainteresējās vai mums būtu kas nepieciešams, tikai īpaši pasaucot varējām veikt pasūtījumu vai tika papildinātas prosecco, kas īstenībā bija Cava, glāzes. Vairākas reizes mūsu pasūtījumi tika aizmirsti. Es nezinu kā ar valodas likumu, bet apkalpojošais personāls pārsvarā runāja tikai angliski. Vai tad latviešu valoda nav obligāta prasība? Latviešu valodu dzirdēju tikai no zāles galvenās meitenes. Tad sanāk, ja es nezinātu angļu valodu vispār paliktu bez pasūtīšanas iespējām? Prosecco/cava bija tīri tā nekas. Vairs tur neiešu un nevienam neieteikšu.