No one asked if we wanted something to drink. Waited for the prime course 1/2 hour and the dessert we had to ask for. Forgotten???? All together 3 hours Xmas Eve dinner - just too much. Legs suffered from such sitting. Food- not of 5* hotel, but ok.

The service was terrible, food was good, atmosphere was ok. The service was appalling for this kind of place, the waiters were not attentive and there were not enough of them. We had to constantly ask to top up the glasses, meanwhile they would always top up table next to us. Waiters would not take the dirty plates fast enough, coffees were arriving slow and then they would forget to bring one coffee and would take ages. One waiter would forget something and then we would ask another waiter again. The quality of coffee was very bad, like water. The prosecco that was included in the brunch was not always the same and we would be topped up with different one, which is just not what you expect in a restaurant of this level. In the end we were overcharged on the bill. The drink some of us ordered was 12 euros on the menu, but they tried to charge 18. After confronting them they said it was an old menu and price is now higher. We refused to pay the difference. Another negative is that the staff only spoke english, which is unusual and annoying for locals that do not speak English. The pianist was playing nice music, so one of not many positives.

Everything was very nice, the staff was exceptional!