The Bootlegger, Cardiff
Client reviews and ratings
Ashley S. Dined 3 years ago
Lorraine R. Dined 3 years ago
Not enough staff, lovely bar staff were so busy
Carly G. Dined 3 years ago
We didn't have any food so unable to judge but The place is really quirky & we were really excited about heading there for some drinks, we booked a 1.5 hour slot and in that time had 1 drink served to us, no one came and asked if we wanted anymore drinks, we had to go up and ask, we waited 45 minutes and still no drinks so we left. Really disappointing you'd think knowing it was the first weekend with indoor restrictions being lifted they would have put on additional staff, they even advised someone who just turned up they were back to back with bookings all day/night yet there was 1 man at the front, 1 man making the drinks for the entire bar and 1 man fetching the drinks to the table. Just shocking service. We won't return.
Victoria G. Dined 3 years ago
Walked to table twice and returned to the door as previous guests had not vacated. Waiting over an hour for order, when it arrived it was wrong. Need more staff!
Liam G. Dined 3 years ago
The place was closed at arrival, despite accepting our booking. Really frustrating and no communication
Bethan J. Dined 3 years ago
Service was really slow and poor especially given the fact it was half full. Staff were far from attentive and were even sat around with management whilst we were trying to order another round of drinks. As a result of waiting over 15 minutes with empty drinks in a half empty bar, we asked for the bill rather than ordering another round as we couldn’t stand the wait any longer. When we finally managed to catch someone’s attention there was a significant wait before the bill arrived and an even further frustrating wait for the card machine. For a place with such potential it really lacked atmosphere. That being said, the espresso martinis were great, it’s a shame they came with such a lead time.
Jane c. Dined 3 years ago
Rhys P. Dined 3 years ago
Service was slow which meant only served twice in two hours - second time was only due to us flagging someone down. It was busy to start with, but soon emptied out after an hour. We didn't have food so cannot comment/rate that.
Shie W. Dined 3 years ago
Sam B. Dined 3 years ago
Lovely cocktails, great atmosphere and super service. Can’t wait to go back when live music can return.