We booked a table for lunch online, but did not know and was not informed, you had a big event on, so the food options were limited, it was very loud and busy and we had to queue for ages to order our food as it was not table service ordering. We are locals, so have been here a few times and always had a great meal, but felt this was sub-standard.

I had made the reservation some weeks ago for 4 people for lunch and unfortunately had a call from one of your team at 9.30 in the morning prior to a 12.30 lunch. The colleague said that I should leave extra time to get to you and explained there would be ‘thousands of people arriving for an event’. I was also told to expect very slow service. I asked why I had not been given more warning about this because I was unable to change travelling plans. On reflection it felt as if we weren’t particularly important to you so sadly I cancelled and made other, slightly hasty arrangements to eat elsewhere. The four of us, all separate households love visiting you and were disappointed by the way this reservation had been handled. I presume you had an amazing day but four regular visitors feel somewhat neglected.