New Shad Online Bookings Term and Condition
Table reservations
Your reservation is carried out in real-time. After making a reservation, you instantly receive a confirmation e-mail. We cannot guarantee a particular table. If you want particular table contact with the restaurant.
Responsibility
Reserving a table you agree to assume full responsibility for the information and its accuracy.
Booking cancellation
You can cancel an online reservation in by going to the confirmation email and tapping Cancel. You can also cancel a reservation by emailing [email protected] or by calling the restaurant directly by phone 01634 735472. Please cancel no later than 8 hours of the reservation date. For the cancellation policy of bookings of 6 or more on Friday and Saturday please refer to the ‘Bookings of 6+ on Friday and Saturday’ section.
Late arrival
Your booking confirmation will secure your table reservation for up to 15 minutes from the reservation time. Thereafter, your reservation will be treated as ‘no show’. We will, however, use our best endeavours to provide you with an alternative table as soon as we can. If some of your guests are running more than 15 minutes late, then please inform staff immediately so that alternative arrangements can be made to accommodate you as soon as your guests arrive.
Bookings of 6+ people on Friday and Saturday
For bookings of 6 or more on Friday and Saturday, you will be required to secure your reservation with a £50 deposit fee. The deposit will be deducted from your final bill.
Please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation, we reserve the right to not refund the £50 deposit fee.
Privacy and data protection
New Shad will not transfer, distribute your personal information to third parties without your consent, or if that is not required by law.
If you want to delete your information, please email us on [email protected]
New Shad Online Bookings Term and Condition
Table reservations
Your reservation is carried out in real-time. After making a reservation, you instantly receive a confirmation e-mail. We cannot guarantee a particular table. If you want particular table contact with the restaurant.
Responsibility
Reserving a table you agree to assume full responsibility for the information and its accuracy.
Booking cancellation
You can cancel an online reservation in by going to the confirmation email and tapping Cancel. You can also cancel a reservation by emailing [email protected] or by calling the restaurant directly by phone 01634 735472. Please cancel no later than 8 hours of the reservation date. For the cancellation policy of bookings of 6 or more on Friday and Saturday please refer to the ‘Bookings of 6+ on Friday and Saturday’ section.
Late arrival
Your booking confirmation will secure your table reservation for up to 15 minutes from the reservation time. Thereafter, your reservation will be treated as ‘no show’. We will, however, use our best endeavours to provide you with an alternative table as soon as we can. If some of your guests are running more than 15 minutes late, then please inform staff immediately so that alternative arrangements can be made to accommodate you as soon as your guests arrive.
Bookings of 6+ people on Friday and Saturday
For bookings of 6 or more on Friday and Saturday, you will be required to secure your reservation with a £50 deposit fee. The deposit will be deducted from your final bill.
Please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation, we reserve the right to not refund the £50 deposit fee.
Privacy and data protection
New Shad will not transfer, distribute your personal information to third parties without your consent, or if that is not required by law.
If you want to delete your information, please email us on [email protected]