Unfortunately, I have scored low on service as my friends food order arrived and one small plate for me (quickly though so we were pleased). 35-40 minutes later I call someone over as I’m still waiting for my main order just to see where it was at. At this point my friend had finished her food 15 minutes previous and I had been dragging out my small plate for as long as possible waiting for my main dish. The girl returned to tell me they hadn’t made it yet because they didn’t want it to go cold... which baffled me because I don’t understand how it would get cold because it would have been eaten. She said they were doing it now. 15 minutes pass and I asked another lady where it was, she returns 5 minutes later telling me they’re doing it now. To which I was fed up because an additional 20 minutes had passed since I was told they were making it to be told it’s ‘just being done’ again. At this point, I’ve waited approximately an hour and sat watching all the other tables getting all their orders, people who arrived after us and had also ordered one man fu’s. Over an hour later I received my meal. I felt awful as my friend had, had to wait with me and then watch me eat. I am never one to complain as it’s just not the kind of person I am, I know people are quick to point out negatives and I prefer to make the effort to feedback praise (which I have done after every takeaway order over the last year). However, this isn’t the first time it has happened where we are waiting long periods of time for parts of orders and I’ve felt I’ve had to mither staff. I didn’t feel I received a true acknowledgement or apology for the wait being told it was being made two times and the bizarre reason it hadn’t been done. I was very patient but did feel fed up. I do appreciate these things happen, but it has happened a few times before. I worked in a Chinese takeaway at college so I understand orders can get a bit crazy. I am a regular customer and absolutely adore the food you create and recommend you to all my family, friends and work colleagues. I had booked in for three Saturdays in a row but I’m sad to say I’ve cancelled the second. I just hope my feedback can help in improving service.